Lead HVAC Installer

About this role

As a Lead Residential HVAC Installer, you'll play a vital role in bringing heating and cooling systems to life. Whether it’s a brand-new install or a full replacement, your precision and craftsmanship will keep homes running smoothly year-round.

• Create a positive customer experience by completing the install correctly the first time with quality and care to applicable codes, to avoid refunds and recalls.
• Mentor and develop lead installers and apprentices, under his/her care, into install team lead technicians.
• Mentor team members and apprentices weekly on team’s performance metrics.
• Install HVAC related equipment according to manufacturer’s specifications.
• Wire both high and low voltage to heating and cooling equipment.
• Install copper refrigerant lines to air conditioning units, including soldering and brazing.
• Install sheet metal, duct board, and flex duct systems in residential and lite commercial buildings.
• Properly connect gas lines to heating equipment.
• Complete all required documentation, including checklist, including recording model, serial numbers, and install date recorded in Service Titan on installs and collect, record and deliver fees to designated office administration.
• Understand when to issue a “Lock Out/Tag Out” tag and the required follow-up steps.
• Facilitate order for all parts required for appointments and ensure preparedness for the day of service.
• Record all material used or consumed on the job for job costing and replenishing.
• Work with dispatch to reschedule a follow-up appointment with the customer when the work was not completed during the initial appointment.
• Support technicians on troubleshooting issues as needed.
• Transport materials and tools to the job site and provide proper accounting of assigned tools.
• Keep truck clean, stocked and accurately inventoried.
• Protect customer’s home from damage while working and leave customer’s home cleaner than when we arrived.
• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
• Inform a manager if the customer does not have fully functioning HVAC service before leaving the call.
• Communicate the benefits of Club Memberships.
• Manage to performance metrics scorecard.
• Investigate any reported safety issues.
• Support supervisor and/or manager as a resource who can make decisions on behalf of the company for the install team.
• Report any safety issues to manager and/or supervisor.
• Perform other duties as assigned.

• EPA Certified required.
• Must be able to pass drug testing and background checks.
• Completed HVAC training and/or trade school or prior experience is at a minimum of 5 years.
• A valid driver’s license
• Must be highly organized with good attention to detail and follow through.
• Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
• Comfortable working collaboratively on a team.
• Excellent customer service skills with the desire to exceed customer expectations.
• Ability to use an iPad, smart phone and read a map or follow GPS.
Why You'll Love It Here (Benefits/Total Rewards)

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off
• Short Term Disability
• Training & Development Opportunities
• Life Insurance
• Wellness Resources (Gym & Onsite Barber)
• Employee Assistance Program
• Team Lead Provided Company Vehicle and Fuel Card
• Health Savings Account

Required skills

• Customer Service
• HVAC
• Blueprint Reading